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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anita Fillner

March 10, 2025

5  out of  5
rating by Anita Fillner
"The team is both friendly and very professional!"
We responded:
"Thank you, Anita, for your wonderful feedback! I'm glad to know that our team's friendly and professional approach made a positive impression on you. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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David Stanton

March 10, 2025

5  out of  5
rating by David Stanton
"I was recently contacted by Christopher Wade from Joe Sarrio’s Mississippi satellite office. He wanted us to switch our auto & homeowners insurance to State Farm. Christopher did a great job showing us how much we could save over our old insurance plus he made it all very clear, no surprises. So, we switched and are now saving well over $100 per month for slightly BETTER coverage. We are very pleased!"
We responded:
"Thank you, David, for sharing your experience! I'm glad to hear that Christopher was able to assist you effectively and help you save on your insurance. It's wonderful to know you're enjoying better coverage and significant savings. If you have any questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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tameka madison

March 5, 2025

5  out of  5
rating by tameka madison
"Always a pleasure to sit and talk with the staff. Making sure you're covered at all times"
We responded:
"Thank you, Tameka, for your wonderful review! I'm happy to know that you enjoy your visits with our team and feel secure with your coverage. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Justin Baker

March 3, 2025

5  out of  5
rating by Justin Baker
"Very helpful and informative"
We responded:
"Thank you, Justin, for your wonderful feedback! I'm glad you found our service helpful and informative. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Durden 69

February 28, 2025

5  out of  5
rating by Durden 69
"Jennifer and Joe were awesome."
We responded:
"Thank you, Durden, for your fantastic review! I'm delighted to know that our office could provide you with a great experience. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Steve Anglin

February 28, 2025

5  out of  5
rating by Steve Anglin
"Joe Sarrio and State Farm are great. Jennifer Bennett was awesome and took the time to explain all the ins and outs."
We responded:
"Thank you, Steve, for your fantastic review! I'm happy to know that Jennifer took the time to explain everything thoroughly. It's wonderful to have team members like her who are dedicated to providing excellent service. If you need assistance, feel free to reach out anytime."
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windfallgnome

February 28, 2025

5  out of  5
rating by windfallgnome
"Joe Sarrio is trustworthy respectful and professional he sat down with me and explained everything that I needed to know about life insurance and made sure that I made the right choice for my family. I now have confidence that if something happens to my wife or I, we will not be burdened with financial worries. Joe is a great friend I highly recommend you consider him For any of your insurance needs!"
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Anu Subhash

February 25, 2025

5  out of  5
rating by Anu Subhash
"Jennifer was very kind and good"
We responded:
"Anu, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Sharon Croft

February 25, 2025

5  out of  5
rating by Sharon Croft
"Jennifer is very knowledgeable and helpful. She made our experience changing over our insurance stress free. Thank you Jennifer."
We responded:
"Thank you, Sharon, for sharing your experience! I'm happy to know that Jennifer was able to make your insurance transition smooth and stress-free. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Linda G Dowdy

February 25, 2025

5  out of  5
rating by Linda G Dowdy
"Cindy Zamora, from the Joe Sarrio, State Farm Insurance agency, went above and beyond on my behalf, to finalize and attend to all the details on the two policies I obtained, for my great nephews. Cindy explained everything to me about the policies. She also gave me the knowledge to start the policies while they are still young. I would recommend this agency, and especially Cindy Zamora for any insurance needs. She is top drawer."
We responded:
"Thank you, Linda, for your wonderful feedback! I'm delighted to hear that Cindy provided exceptional service and helped you with the policies for your great nephews. Her dedication to explaining the details and empowering you with knowledge is truly commendable. We're grateful for your recommendation and are here to assist with any future insurance needs you may have."
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Si Kim

February 24, 2025

5  out of  5
rating by Si Kim
"Good jobs."
We responded:
"Thank you, Si, for your positive feedback! I'm glad you're satisfied with our service. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Ryan & Cesili Maxwell

February 21, 2025

5  out of  5
rating by Ryan & Cesili Maxwell
"Ashley is the best! She’s a confident salesperson and I always know she will be able to help me with any changes I need to make to my policies!! Highly recommend this agency!!!"
We responded:
"Thank you, Ryan & Cesili, for your fantastic review! I'm delighted to know that Ashley has been able to assist you with your policy changes. Your recommendation means a lot to us."
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Sara Graham

February 20, 2025

5  out of  5
rating by Sara Graham
"I just recently switched my auto insurance to this State Farm. Ashley has been so helpful in going over my coverages with me and really walking me through the whole transition. She also was able to get me set up with life insurance and was still able to save me money!!! I would highly recommend this office, more specifically, Ashley, as she truly handled everything with such care!"
We responded:
"Thank you, Sara, for sharing your experience! I'm glad to hear that Ashley was able to assist you with your insurance needs while saving you money. Your recommendation means a lot to us, and we're grateful to have Ashley on our team. If you have any questions or need further assistance, feel free to reach out anytime!"
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j

February 11, 2025

5  out of  5
rating by j
""Mrs. Cindy was extremely nice and well mannered. She helped every single question I had and made everything happen on her end. I have been with many agents but she is theee best. Thank you so much!""
We responded:
"Thank you, J, for sharing your experience! I'm happy to hear that Cindy was able to assist you with all your questions and make everything happen smoothly. We're grateful to have her as part of our team. If you need any further assistance, feel free to reach out to our office anytime!"
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PEGGY THERRELL

February 11, 2025

5  out of  5
rating by PEGGY THERRELL
"Joe and his team have always been kind, helpful and responsive to me over the years. You are treated like an individual here, not just a number!"
We responded:
"Thank you for your wonderful feedback, Peggy! I'm happy to know that you feel valued and appreciated by our team. We're here to provide personalized service and support whenever you need it. If you have any questions or need any other assistance, don't hesitate to reach out!"
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Karen Jamison

December 6, 2024

5  out of  5
rating by Karen Jamison
"I needed help understanding my life insurance policy's beneficiary status. Ms. Therrell was very helpful! She promptly got back to me with information I wanted. I feel better because now I can make an informed decision. She was even able to explain more about other policies I have at State Farm. I feel confident that Mr. Sarrio's office is taking care of my needs!"
We responded:
"Karen, thank you for your wonderful review! I'm glad we were able to assist you with your life insurance policy and provide the information you needed. It's great to know you feel confident in the service our office provides. If you have any more questions or need further assistance, we're always here to help!"
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Michelle Johnson

December 5, 2024

5  out of  5
rating by Michelle Johnson
"I was looking to save some money as the company I was with prior to State Farm increased our monthly premium by 80% in 3 years without a single claim or ticket. I had the absolute pleasure of speaking with Cindy! She was incredibly professional and personable! Yall have a gem in Cindy! Her customer service skills are A+!!! Thank you for taking care of me, Cindy!! Your diligence to get us a great deal has really made my week and beyond!"
We responded:
"Michelle, thank you so much for your wonderful review! I'm glad Cindy could assist you in finding a better deal. Her professionalism and personable nature truly make her an asset to our team. We're grateful for your kind words and are happy to have made your week better. If you need anything else, don't hesitate to reach out!"
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Yaling Hsu

November 25, 2024

1  out of  5
rating by Yaling Hsu
"I have requested to change my insurance coverage, to add my husband under my insurance and to get a bundle discount since we have renters insurance and two vehicles insured with State Farm. The agency spent a month to process my files and ended up not taking care of anything and had my policy canceled? And the reason being “I have not provided necessary information to complete an underwriting review of your spouse”. This is ridiculous since State Farm definitely has my husband’s information. He has been with SF for at least 5 years now…. The incompetency and inefficiency of this agency is just shocking. Edit: I had two calls with this agency (the lady named Angel) and I have provided my husband’s information, I also shared the other SF agency’s that is in charge of husband’s insurance. Moreover, I emailed the agency but never got any replies. The reason I didn’t attend the zoom call is because at that point I just gave up and decided to switch to another agency. I believe canceling one’s policy is a big deal. A good agency will definitely email or text you first before canceling your policy just because you missed 2 calls. Also I did call back but nobody picked up. The SF agency I switched to was also shocked at how unprofessional this has been handled and that it bas caused so much confusion for all parties involved. Once I switched to another SF agency, my coverage was updated within 2 days :)"
We responded:
"Yaling, we apologize for the inconvenience and frustration you experienced. We understand that this was a disappointing situation. To clarify, we made multiple attempts to obtain your husband's driver's license information, which is crucial for underwriting purposes. Unfortunately, despite our repeated requests and calls, we were unable to acquire the necessary information. As your husband was not a direct customer of our agency, his information was not readily accessible to us. We also scheduled an appointment to discuss your concerns and resolve the issue. However, we regret that you were unable to attend. We value your business and strive to provide excellent customer service. We hope you'll consider giving us another opportunity to assist you in the future. We wish you and your husband all the best."
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Claire Hanna

November 22, 2024

5  out of  5
rating by Claire Hanna
"Joe and Olivia were so helpful! They helped me set up multiple policies and took the time to be thorough and explain everything and answer any of my questions. Excellent customer service and I will be recommending to my friends!"
We responded:
"Claire, thank you for your wonderful review! I'm glad we could assist you with setting up your policies and provide thorough explanations. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, our office is here to help!"
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Kevin Kung

November 13, 2024

1  out of  5
rating by Kevin Kung
"I have left three messages for Joe to give me a call to discuss our property's insurance. It has been almost 3 weeks and he has not called me back. It is simply not acceptable. There are plenty of insurance brokers and underwriters out there. Look else where."
We responded:
"Kevin, we apologize for the inconvenience and frustration you’ve experienced. We understand that not receiving a timely response is disappointing. To clarify, we believe there may have been a misunderstanding. We made multiple attempts to contact you, including returning your call. However, after further investigation, we determined that you are not currently a client of our agency and may have reached out to the wrong office. If we can ever be of assistance, please give us a call or stop by the office and one of our friendly team members will be happy to help you. We wish you the best."
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Velinda Gatson

October 31, 2024

5  out of  5
rating by Velinda Gatson
"Very friendly, helpful and informative."
We responded:
"Velinda, thank you for your wonderful review! I'm glad you found our team friendly, helpful, and informative. Your satisfaction is important to us, and we're grateful for your feedback. If you ever need further assistance, don't hesitate to reach out. - Joe Sarrio - State Farm Insurance Agent, Collierville, TN"
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amanda jones

October 26, 2024

5  out of  5
rating by amanda jones
"Joe and his team are always friendly and helpful been with them for years . Very happy with service I always receive ."
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Clayton Miles

September 20, 2024

5  out of  5
rating by Clayton Miles
"Cindy was awesome!"
We responded:
"Hi Clayton, Cindy is indeed fantastic! I'm glad she could provide you with such a positive experience. If you need any further assistance, feel free to reach out. - Joe Sarrio - State Farm Insurance Agent, Collierville, TN"
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Reece Alizeé

September 11, 2024

5  out of  5
rating by Reece Alizeé
"Mrs. Cindy was extremely nice and well mannered. She helped w/ every single question I had and made everything happen on her end. Thank you so much!"
We responded:
"Reece, thank you for your kind words! I'm happy to hear that Cindy was able to assist you with all your questions and make everything happen smoothly. We appreciate your feedback and look forward to helping you with any future needs. - Joe Sarrio - State Farm Insurance Agent, Collierville, TN"
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shark sharky

September 3, 2024

5  out of  5
rating by shark sharky
"Angel at Joe Sarrio’s office is always so helpful, friendly and kind. She always makes sure I am fully protected with all the discounts I’m eligible for☺️"
We responded:
"Angel is an invaluable part of our team, and I'm glad she has been able to assist you so well. Ensuring you're covered and maximizing your discounts is always our goal. Thank you for your kind words and for choosing our office for your insurance needs. If you ever need further assistance, we're here to help! - Joe Sarrio - State Farm Insurance Agent, Collierville, TN"